Marrakech Gandoura

When will my order arrive?
It depends on the shipping company chosen and who is responsible for delivery. We provide a group of shipping officials in a group of major cities, and it usually takes one to three days from the order to be confirmed. Is there delivery outside the country? Currently, the contracted shipping companies deliver within the country and to a group of specified cities. On the delivery page, all the cities to which the shipping company’s representative arrives are displayed. You can request delivery outside the country from the store’s team via WhatsApp to provide product weight information and pricing for international shipping agents who are not currently registered in the store. If there is a manufacturing defect in the product? You must go back and read the return policy to know the conditions for return and exchange. In the event of a manufacturing defect and an agreement has been made to return it, the shipping value will be calculated by the company and the return shipping will be borne by the customer. However, the value of the product will not be charged to the customer according to the return policy. I want to order large quantities. Is there a discount? The store provides a delivery service for large quantities in case of ordering, and there is a discount of up to 10-20% on some products. You can contact us directly through the Contact Us page and inquire about quantities and discounts.

After confirming your purchase, we ship and send the product via the method you have chosen, either via our shipping official or via the Amana Express service. Shipping methods: Express: A service that guarantees delivery of consignments to the desired address within a period ranging between 3 and 7 days towards the main directions. Shipping official: Our store contracts with a group of shipping officials in a group of cities who deliver the products within a period ranging between one and 3 days.

Exchange and return policy:
- Exchange and return are a guaranteed right for all our customers, and it includes all the products that we display on our store.
- All products displayed on our store are subject to the exchange and return policy in accordance with the terms and conditions stipulated in this page.
- It is possible to return or exchange if the product is in the same original condition when purchased and wrapped in the original packaging.
- Return within three (3) days and exchange within seven (7) days from the date of purchase.
- Please contact us through the Contact Us page or through our phone numbers in order to request a return or exchange.
- Please photograph the product and send it, specifying the city, address, and order number, so that it can be replaced with another product in case the product is spoilt, has a specific defect, or is not used according to what was agreed upon.
The amount will be refunded to the customer in full if the product received is completely different from the product description on the product page of our website.
- We are not responsible for any expectations of using the products on the part of the customer that we did not mention on the product page of our website.
- A 30 percent discount, or a value of no less than 25 dirhams, will be deducted if the customer does not want the product and it is not defective or has any noticeable problem.

Cash on delivery (COD) Cash on delivery is one of the payment methods available on our store, and payment on delivery means that the shopper can shop through our online store and choose the product he wants, then place the order and choose the payment method upon receipt, which is Which means that the payment process is postponed until the customer receives the product he ordered electronically. We will send the product to the agreed upon location (city, neighborhood, home, or another place), and then payment will be made. Payment via bank transfer Payment via bank transfer is one of the payment methods available on our store, and payment is made by transferring the agreed upon amount to our bank account, or via a bank transfer, or via one of the money transfer agencies in the agreed upon name, and then the product is sent to the agreed upon location. . Payment via PayPal Payment via PayPal transfer is one of the methods available on our store. Payment is made by transferring the agreed upon amount to our account on the PayPal website, after which the product is sent to the agreed upon location. Payment via bank card will soon be available on our website