Cancellation Policy

Cancellation Policy

We at Rocharm strive to provide the best products and services to our valued customers. However, we know that there may be occasions when you may need to cancel your order. Therefore, we offer you the following cancellation policy:

Cancellation Terms:

  1. Cancellation before shipment:
    • You may cancel your order at any time before it has been shipped. A full refund will be given to the payment method you used when purchasing.
  2. Cancellation after shipment:
    • If the order has already been shipped, you can cancel it by submitting a return request once you receive the product. The amount paid will be refunded after the returned product is received and inspected by our team. Please note that shipping costs are non-refundable.

How to submit a cancellation request:

  • To cancel your order, please contact us via our Contact Us page and provide us with your order number and order details. Your request will be responded to within a few hours.

Terms and Conditions:

  • Order must be cancelled before it ships to receive a full refund.
  • Products that have been opened or used may not be eligible for return or refund.
  • Products that have been damaged after receipt will not be eligible for a full refund.

Contact us:

If you have any questions regarding our cancellation policy, please contact us via our contact page or:

  • Phone number: 0506456261

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    Cancellation Policy

    At roucharm, we strive to offer the best products and services to our valued customers. However, we understand that there may be instances where you need to cancel your order. Therefore, we present the following cancellation policy:

    Cancellation Terms:

    1. Cancellation Before Shipping:
      • You may cancel your order at any time before it is shipped. The full amount paid will be refunded to the payment method used during the purchase.
    2. Cancellation After Shipping:
      • If the order has already been shipped, you can cancel it by submitting a return request once the product is received. The amount paid will be refunded after the returned product is received and inspected by our team. Please note that shipping costs are non-refundable.

    How to Submit a Cancellation Request:

    • To cancel your order, please contact us via contact page and provide your order number and order details. Your request will be responded to within a few hours.

    Terms and Conditions:

    • The order must be canceled before it is shipped to receive a full refund.
    • Products that have been opened or used may not be eligible for return or refund.
    • Products that have been damaged after receipt will not be eligible for a full refund.

    Contact Us:

    If you have any questions regarding the cancellation policy, please contact us via:

    • Contact page
    • Phone Number:  0506456261